Return Policy
Thank you for shopping with us at Look Good Mood. We strive to provide our customers with high-quality jewelry and exceptional service. If you are not completely satisfied with your purchase, we are here to help!
Return Eligibility:
Items must be returned within 30 days of the purchase date.
All items must be in their original condition, unworn, and with all tags and packaging intact.
Customized or engraved items are not eligible for return unless there is a manufacturing defect.
Return Process:
To initiate a return, please contact our customer service team at email or social media. Provide your order number and the reason for your return.
Once your return request is approved, we will provide you with a return authorization and further instructions.
Carefully package the item in its original packaging, including any certificates or documentation.
Ship the item back to us using a trackable shipping method. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refunds:
Refunds will be processed once the returned item is received and inspected. Please allow 5-7 business days for the refund to be reflected in your original payment method.
Shipping fees are non-refundable.
Exchanges:
If you wish to exchange an item for a different size or style, please contact our customer service team. We will guide you through the exchange process.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide you with a prepaid return label and arrange for a replacement or refund.
Contact Us:
If you have any questions regarding our return policy, please feel free to reach out to us:
Email: diamondlgdcompany@gmail.com
Thank you for choosing Look Good Mood. We appreciate your business and look forward to serving you again!
Note: This return policy is subject to change. Please check our website for the most current information.
Return Eligibility:
Items must be returned within 30 days of the purchase date.
All items must be in their original condition, unworn, and with all tags and packaging intact.
Customized or engraved items are not eligible for return unless there is a manufacturing defect.
Return Process:
To initiate a return, please contact our customer service team at email or social media. Provide your order number and the reason for your return.
Once your return request is approved, we will provide you with a return authorization and further instructions.
Carefully package the item in its original packaging, including any certificates or documentation.
Ship the item back to us using a trackable shipping method. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refunds:
Refunds will be processed once the returned item is received and inspected. Please allow 5-7 business days for the refund to be reflected in your original payment method.
Shipping fees are non-refundable.
Exchanges:
If you wish to exchange an item for a different size or style, please contact our customer service team. We will guide you through the exchange process.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide you with a prepaid return label and arrange for a replacement or refund.
Contact Us:
If you have any questions regarding our return policy, please feel free to reach out to us:
Email: diamondlgdcompany@gmail.com
Thank you for choosing Look Good Mood. We appreciate your business and look forward to serving you again!
Note: This return policy is subject to change. Please check our website for the most current information.